Cancellation Statement

Cancelling Appointments

It is recognised that there are many reasons why Therapy and Business appointments may be cancelled. This cancellation policy is in recognition that this diary time and any payment for room bookings will be made in advance and it will not always be possible for that time to be otherwise used for another Client, due to the time required to set up new business.

Assessment, Therapy and Meeting Cancellations (in person, online and telephone)

In the event that an assessment is terminated by the Client prior to completion of the assessment but where the assessment has commenced, Marvellous Resources Therapy Services will be entitled to a per hour worked payment of the fee. Marvellous Resources Therapy Services will be reimbursed at a rate of £80 per hour. The minimum amount of notice required to cancel an agreed block of Therapy intervention is four weeks, or 24 hours for a singular Therapy or Meeting appointment. If Therapy and Meeting appointments are not attended, without the appropriate notice being given, such appointments will not be rescheduled but will still need to be paid for by the Client (including any travel time blocked out in the diary) at a cost of £80 per hour. 

Mileage costs will not be claimed unless there has been no advance warning of the cancellation and Lynne Borrowdale has already travelled to the Therapy location (and therefore has incurred actual fuel costs). One appropriately cancelled appointment per term can be rescheduled. This is a discretionary goodwill gesture that cannot be collected for use together (i.e. cannot be used to cover three absences in one term). In unforeseen circumstances when Marvellous Resources Therapy Services has had to cancel a Therapy appointment, this specific missed appointment will not be invoiced to the Client. Marvellous Resources Therapy Services will offer a rescheduled replacement appointment, which will be invoiced accordingly. 

Business Appointment Cancellations

This will be outlined on a contract by contract basis.