Data Protection (GDPR) - Digital Clients

Key Facts

Terms and Conditions: Purchase FAQs

Who is allowed to use this site?

Although this site contains child-friendly products, E-commerce is not a child appropriate activity. By using this site you are confirming that you are an adult and have full control of your account and payment methods. Adults hold liability for any children in their care and their access this site and any activities they complete.. This includes the submission of personal information and any transactions. If you think a child may have submitted any personal information to us about themselves, please do let us know immediately and we will seek to delete this information. This would not include reversing transactions; you will need to discuss the misuse of your payment methods with your payment provider.

Do I need to create an account in order to purchase products?

Absolutely not. Feel free to check out as a guest. The benefit of creating an account is it can speed up the process of shopping with us again, should you choose to return. If you are happy to re-enter all your details each time, then a guest check out is more than okay!

Why did you ask for my address when it is a digital product?

We need your address for billing purposes, which is standard practice across E-commerce Websites.

How will my item be delivered?

You will receive a notification that your files are ready to download once your payment has been processed through your payment provider. Usually this will happen really quickly but sometimes online banking systems can experience some challenges and may take a little time to get your payment to us. Once we have received your payment, you will then receive an email confirmation of your order and you will have 24 HOURS to download your product, after you have clicked it for the first time. In the very unlikely event you do not receive your email within 24 hours, please use one of the contact forms on this website to alert us to this difficulty and we can seek to resolve the issue for you.

Do you offer refunds or exchanges?

Generally speaking, the answer is no. Once the sale is confirmed, the download has an automatic authorisation to be delivered. This is not something that can be halted. It is clearly impossible for you to return digital items to us once you have this authorised access. So please, be very careful in your consideration of your purchases and reviewing the items in your basket before you finalise your order in the checkout. Of course, if you have made a clear and genuine mistake by placing two of the same digital product in your basket, and not noticing until after you have checked out, you can request a refund for this as having two of the same download is clearly of no benefit to you. You have a 14 calendar day period to submit this request for a refund. Any refund will be returned to you via the original payment method. Please be aware that any refund to you will be minus the cost of the original payment processing fee, which we will not be able to claim back from the payment processor.

What do I need to know about the copyright of these products?

Lynne Borrowdale has created the overall visual design of the items in this pack and is responsible for the authorship and ownership of the written content and structural/visual design.  Any individual images used within this document are used within the context of a Commercial Licence held directly by Lynne Borrowdale.  This licence does not extend to the original purchaser of these products; original purchasers are only able to use the images within the fixed context in which they have been obtained.  Therefore, the original purchaser is unable to legally reuse, alter or resell any images in anyway. 

Lynne Borrowdale is not liable for the legal accuracy or clinical effectiveness of the contents of this document. Liability lies with the original purchaser/introductory licensee to ensure the information they are using within their businesses is legally up to date and meets the business and clinical needs of their staff and clients.

Introductory Licensee (original purchaser)

An Introductory Licence is granted to the original purchaser, for the contents of this document their personal use and/or within their own business practice.  Permission is granted for the Introductory Licensee to alter the wording of this document to meet the needs of their business. Permission is not granted for the Introductory Licensee to add their own copyright label to any aspect of this document, either electronically or when printed. This continues to be the case even after any alterations are made; Lynne Borrowdale retains copyright ownership of the concept, structure and visual design of this document. Permission is not granted for any of the items in this document to be incorporated into any PowerPoint Presentation.  The Introductory Licensee may not distribute this product electronically or in any hard copy form (i.e., printed paper PDF’s or merchandise) either for free or for sale.  This remains to be the case even should the Introductory Licensee makes some alterations; the general composition and basis of this document has been generated (and protected through copyright) by Lynne Borrowdale.

Commercial Licences

No commercial licence is available for this product.

All Licence Prohibitions

No licence allows for any part of this work to be reproduced or repackaged in another format.  No licence allows for any part of this product to be placed on the Internet, whether on a public or private website, or social media page.  This is because the images and documents then become freely available within internet searches, which is a violation of copyright.  No licence can be resold, shared, loaned or otherwise transferred. The licence always remains with the original purchaser.  Please re-direct any interested parties to purchase their own digital product. 

Is it possible to purchase a physical set of my digital products?

No. We sell online digital download products only.

How should I print these products?

Obviously, you will need to print the products within the means you have. Ideally, they would be printed with the best print setting possible, on high quality card stock.

What happens if I cannot download or print the files correctly?

These products have been tested on a range of different computers and printers, for quality assurance. We are therefore satisfied of their quality and that they are fit for purpose. As such, we cannot accept any responsibility for files that cannot be successfully downloaded or printed as a result of the technical challenges and equipment of the purchaser. It is also important to note that due to differences in technology, personal screen settings and quality of printing, there may be some variation in the appearance of the cards on your screen compared to how they print for you.

Am I able to get any more guidance or ideas about how to use the products?

Not directly through this website or through email correspondence. You are welcome to subscribe to our newsletter or engage in our social media. To subscribe to the monthly newsletter. To do this, you need to confirm your name and email address. These details are stored within the Mailchimp Platform, which is the publishing application used to create the newsletter. You can visit Mailchimp’s website to learn about how they keep your data safe.

How can I share feedback with you about the products?

We love to hear about the amazing ways in which our products are used, and equally, it is good for us to be made aware of any changes that need to be made. You can let us know about any feedback via our contact forms. By submitting any information to us, whether in a contact form, social media message or email, you are giving us licence to use, reproduce and edit any of your comments for publication across our website, social media and training programmes. Any such feedback publication would not include your name.

Please be aware that should you make any suggestions about any future products for development that this does not oblige us to use them. Equally, should you become aware of a product that has a theme similar to one you have suggested, this does not give you any creative authorship, financial or legal ownership nor any licence rights over these products nor enable you to claim credit for the idea. We have a substantial list of products for development already, which cover a wide range of general themes and specific pieces of work; we will never make this list public to protect our project ideas.

Anything else I need to know?

We reserve the right to modify the contents of this website, including the Terms and Conditions, at any time. Any changes or clarifications will take immediate effect from the point of being posted on this website. By continuing to access this website after such revisions are made, you are in effect agreeing to be bound by the changes made. Please do check this page regularly to ensure you remain fully informed about your rights and responsibilities on this website.

In no case shall Lynne Borrowdale, Marvellous Resources Therapy Services nor Marvellous Resources Ltd*, our directors or employees be liable for any injury, loss, claim or damages of any kind arising from your use of this website or the product range.

**From 1st July 2021, all therapy, design, consultancy and digital services are provided through the sole trader enterprise, Marvellous Resources Therapy Services. There are some outstanding therapy contracts that are being completed under the name of Marvellous Resources Ltd, a limited company entity, under which these older contracts were negotiated. Marvellous Resources Ltd will be fully closed upon completion of these outstanding contracts,

Marvellous Resources Therapy Services and Marvellous Resources Ltd are both registered with the ICO, demonstrating a commitment to protecting your data.